Melissa Drohan Blushi
About Melissa Drohan Blushi
Melissa Drohan Blushi is a Senior Service Delivery Manager at Alegeus, where she has worked since 2014. She has a background in technical support and customer service, with previous positions at BT, Hudson Group, and Roan Solutions, Inc.
Work at Alegeus
Melissa Drohan Blushi has been employed at Alegeus since 2014, initially serving as a Service Delivery Manager for 10 years in Waltham, Massachusetts. In 2017, she advanced to the role of Senior Service Delivery Manager, where she has continued to contribute for 7 years. Her responsibilities include overseeing service delivery operations and ensuring client satisfaction within the organization.
Previous Work Experience
Prior to her tenure at Alegeus, Melissa worked at BT as a Customer Support Representative from 2005 to 2007 in London, Greater London. She then progressed to the role of Associate Professional Technical Engineer at BT from 2007 to 2012, also in London. Following her time at BT, she served as a Support Engineer at Hudson Group from 2012 to 2013 in East Rutherford, New Jersey, and then as a Technical Support professional at Roan Solutions, Inc. from 2013 to 2014 in Cambridge, Massachusetts.
Education and Expertise
Melissa Drohan Blushi studied at ITT Technical Institute, where she earned an Associate degree in Computer Science from 2002 to 2004. She also completed her secondary education at East Boston High School. Her educational background provides a foundation for her roles in technical support and service delivery management.