Nelson Monsanto
About Nelson Monsanto
Nelson Monsanto is a Service Delivery Manager at Alegeus, where he has worked since 2018. He has a background in project management and operations analytics, having held various roles at companies such as Bright House Networks and Aon.
Current Role at Alegeus
Nelson Monsanto serves as a Service Delivery Manager at Alegeus, a position he has held since 2018. In this role, he is responsible for overseeing service delivery operations, ensuring that client needs are met effectively. His experience in managing service delivery processes contributes to the efficiency and effectiveness of the organization.
Previous Experience at Brighthouse Networks
Nelson Monsanto worked at Brighthouse Networks in various capacities. He served as a Technical Call Center Operations Manager from 2006 to 2007, where he managed call center operations. He later held the position of Senior Project Manager from 2007 to 2010, focusing on project management and execution for three years.
Experience at Convergys
From 2016 to 2018, Nelson Monsanto was employed at Convergys as Operations Performance Analytics in Lake Mary, Florida. In this role, he analyzed operational performance metrics to improve efficiency and service quality within the organization.
Tenure at Aon
Nelson Monsanto worked at Aon from 2010 to 2015, where he held two significant roles. He served as a Benefits Operations Manager and also worked as a Systems Analyst from 2010 to 2014. His responsibilities included managing benefits operations and analyzing systems to enhance operational performance.
Education and Academic Background
Nelson Monsanto studied at American Sentinel University, where he earned a Bachelor of Science degree. This educational background has provided him with foundational knowledge and skills applicable to his career in service delivery and operations management.