Phil D.
About Phil D.
Phil D. serves as the VP of Technology Operations at Alegeus, where he leads a team of over 50 resources to ensure continuous support for Fin-Tech solutions. He has extensive experience in cloud operations and technical support, having held various leadership roles at companies such as UKG, Sonus Networks, and KPMG.
Current Role at Alegeus
Phil D. serves as the Vice President of Technology Operations at Alegeus, a position he has held since 2021. In this role, he is responsible for overseeing technology operations and ensuring the implementation of industry-standard process frameworks. His focus includes enhancing IT Service Management (ITSM) capabilities, specifically in Incident, Problem, and Change Management.
Previous Experience at UKG
Prior to joining Alegeus, Phil D. worked at UKG (Ultimate Kronos Group) as the Director of Cloud Operations from 2018 to 2021. He directed a team of over 50 resources across the United States and India, providing 24/7 support for Fin-Tech HIPAA/PCI compliant SaaS Data Center and Azure Cloud hosted solutions.
Career Background in Technology Operations
Phil D. has a diverse background in technology operations, having held various leadership roles. He worked at Sonus Networks as Senior Director of Support from 2001 to 2012, and at KPMG as Data Center Manager from 1998 to 2001. His experience also includes roles at Intralinks and Cybera, where he focused on global operations and network operations management.
Educational Background in Computer Science
Phil D. studied at Liberty Christian College, where he earned a Bachelor of Science (BS) degree in Computer Science from 1985 to 1989. This educational foundation has supported his extensive career in technology operations and management.
Technical Leadership and Innovations
In his various roles, Phil D. has played a key role in the development of technical support automation systems, emphasizing monitoring and alerting. He has collaborated closely with research and development teams to migrate platforms to cloud-native designs and has implemented a 'follow the sun' model for Network Operations Center operations.