Phil Delaune
About Phil Delaune
Phil Delaune serves as the Vice President of Technology Operations at Alegeus, where he focuses on enhancing IT service management and cloud-native platform migration. He has held various leadership roles in technology operations across multiple companies, including Cybera, Intralinks, and UKG.
Current Role at Alegeus
Phil Delaune serves as the VP of Technology Operations at Alegeus since 2021. In this role, he is responsible for building and implementing industry-standard process frameworks that enhance IT Service Management (ITSM) capabilities, specifically in Incident, Problem, and Change Management. He collaborates closely with the Research and Development team to migrate platforms to a cloud-native design, ensuring that Alegeus stays at the forefront of technology in the financial services sector.
Previous Experience at Cybera
Prior to his current position, Phil Delaune worked at Cybera as the Director of Network Operations and Customer Support from 2013 to 2015. During his tenure in Franklin, TN, he focused on improving network operations and customer support processes. He implemented a 'follow the sun' model for Network Operations Center (NOC) operations, which ensured immediate responses to alerts and events, enhancing the overall efficiency of the operations.
Professional Background at UKG
Phil Delaune held the position of Director of Cloud Operations at UKG (Ultimate Kronos Group) from 2018 to 2021. In Lowell, Massachusetts, he directed a team of over 50 resources across the US and India, providing support for 24/7/365 SaaS Data Center and Azure Cloud hosted solutions. His leadership contributed significantly to the development of technical support automation systems, playing a key role in their ongoing evolution.
Education and Qualifications
Phil Delaune studied Computer Science at Liberty Christian College, where he earned a Bachelor of Science (BS) degree from 1985 to 1989. This educational background laid the foundation for his extensive career in technology operations and management, equipping him with the knowledge and skills necessary for his various roles in the tech industry.
Career Progression and Key Roles
Phil Delaune has held several key positions throughout his career. He worked as a Data Center Manager at KPMG from 1998 to 2001, and later served as Senior Director of Support at Sonus Networks from 2001 to 2012. He also worked as Customer Success & Escalation Management at SimpliVity Corporation from 2015 to 2016, and as Senior Manager of Global Operations at Intralinks from 2016 to 2018. His diverse experience spans various aspects of technology operations, support, and management.