Rick Cowie
About Rick Cowie
Rick Cowie is a Technical Support Analyst with extensive experience in customer support and technical troubleshooting. He has worked for companies such as Inforonics and Mirror Image Internet, and has a background in networking and computer repair.
Work at Alegeus
Rick Cowie currently holds the position of Technical Support Analyst. His role involves providing technical assistance and support to users, ensuring efficient operation of systems and addressing any technical issues that arise.
Previous Experience in Technical Support
Rick Cowie worked at Inforonics as a Technical Support Specialist Level 2 from 2004 to 2008. During his four years in this role, he was based in Littleton, MA, where he developed skills in troubleshooting and resolving technical issues for clients. Following this, he joined Mirror Image Internet as a Sr. Customer Support Engineer, serving from 2008 to 2014 in Tewksbury, MA. His experience in these positions contributed to his expertise in customer support and technical problem-solving.
Education and Expertise
Rick Cowie studied at the Computer Processing Institute, where he focused on Networking, Computer Repair, and Electronics, earning a diploma in these fields. Additionally, he attended Bunker Hill Community College, further enhancing his knowledge and skills in technology and support services.
Background in Technical Support
Rick Cowie's background includes extensive experience in technical support roles. His career began at Inforonics, where he gained foundational skills in customer service and technical troubleshooting. He then advanced to a senior position at Mirror Image Internet, where he continued to refine his abilities in providing high-level customer support.