Rick Juneja
About Rick Juneja
Rick Juneja serves as the Senior Vice President of Customer Experience at Alegeus, bringing extensive experience in customer success and operations within the SaaS industry. His career includes leadership roles at various companies, including Opower and GetWellNetwork, and he holds an MBA from The Tuck School of Business at Dartmouth.
Current Role at Alegeus
Rick Juneja serves as the Senior Vice President of Customer Experience at Alegeus, a position he has held since 2023. In this role, he focuses on enhancing customer success and experience, leveraging his extensive background in the SaaS industry. His leadership is aimed at improving customer engagement and satisfaction, ensuring that Alegeus meets the evolving needs of its clients.
Previous Experience at Opower
Prior to his current role, Rick Juneja held multiple positions at Opower, where he contributed significantly to customer engagement and success. He served as Senior Vice President of Customer Success, Services, SaaS Operations and Support from 2014 to 2016. He also held roles as Senior Director, Engagement Management, and Vice President, Engagement Management, during his tenure from 2010 to 2014. His work at Opower focused on scaling operations and enhancing customer experiences.
Professional Background
Rick Juneja has a diverse professional background, having worked in various capacities across several organizations. He was a Senior Manager at Alvarez & Marsal, LLC from 2006 to 2008, and later returned to the firm as Senior Director from 2009 to 2010. He also held the position of Chief Customer Officer at AiDash for one year in 2021. His experience spans managed services and professional services, with a strong emphasis on customer success.
Educational Qualifications
Rick Juneja holds an MBA from The Tuck School of Business at Dartmouth, where he studied Business Administration and Management. He also earned a Master of Arts in Sociology & Gerontology from Miami University, along with a Bachelor of Arts in Chemistry from the same institution. His educational background supports his expertise in customer experience and management within the technology sector.
Expertise in Customer Success
Rick Juneja specializes in customer success and experience, particularly within the SaaS industry. He has extensive experience in leading organizations through various growth phases, including hyper-growth, turnaround, and exit strategies. His expertise also includes transforming private technology companies at different stages of maturity, emphasizing the importance of customer engagement and operational efficiency.