Moyo O.
About Moyo O.
Moyo O. is a Senior Technical Support Engineer currently employed at AlemHealth in Singapore, where he has worked since 2021. He has a background in Electrical and Electronics Engineering and has held various technical support roles, achieving notable customer satisfaction rates and deploying integration systems.
Current Role at AlemHealth
Moyo O. currently serves as a Senior Technical Support Engineer at AlemHealth, a position held since 2021. In this role, Moyo is responsible for overseeing technical support operations and ensuring the smooth functioning of systems. Moyo has contributed to the setup and deployment of HL7 integration and has written documentation for server-side features. The position is based in Singapore, where Moyo applies technical expertise to enhance service delivery.
Previous Experience at AlemHealth
Prior to the current role, Moyo worked as a Technical Support Engineer at AlemHealth from 2017 to 2020. During this tenure, Moyo achieved a 100% customer satisfaction survey rate for six consecutive months. Responsibilities included coordinating and performing upgrades for Centricity Perinatal software, which contributed to improved operational efficiency.
Professional Background in IT Support
Moyo O. has a solid background in IT support, having worked at Tertiary Education Trust Fund (Tetfund) as an IT Support Specialist from 2015 to 2016. This role was based in Abuja, Nigeria. Moyo also gained experience at Citrine Technologies Limited as an IT Support Specialist from 2016 to 2017 in Lagos, Nigeria. In these positions, Moyo developed updates and fixes using bash scripts and managed cloud deployment and infrastructure management.
Education and Certifications
Moyo O. studied Electrical and Electronics Engineering at Ladoke Akintola University of Technology, earning a Bachelor’s Degree from 2008 to 2013. Additionally, Moyo has pursued further education at New Horizon Institute of Technology and Management, achieving certifications in Certified Ethical Hacking (CEH) and ECSA since 2014. This educational background supports Moyo's technical capabilities in the IT field.
Technical Skills and Contributions
Moyo O. has demonstrated technical proficiency through various contributions, including deploying a monitoring system using DataDog and Grafana. Moyo has performed performance assessments, monitoring, and recommended enhancements to optimize system performance. These skills reflect a strong foundation in technical support and system management.