William H.
About William H.
William H. serves as the Director of Call Center Operations at Alert 360, where he has worked since 2020. With over 30 years of experience in the security and management industry, he has held various leadership roles at companies such as Iverify and Alert 360.
Current Role at Alert 360
William H. serves as the Director of Call Center Operations at Alert 360, a position he has held since 2020. In this role, he oversees the daily operations of the call center, ensuring efficient service delivery and customer satisfaction. His leadership contributes to the overall effectiveness of the organization in the security sector.
Previous Experience at Alert 360
Prior to his current role, William H. worked at Alert 360 as the Monitoring Center Operations Manager from 2019 to 2020. During his tenure, he was responsible for managing the monitoring center's operations, focusing on enhancing service quality and operational efficiency.
Professional Background in Security Industry
William H. has over 30 years of experience in the security and management industry. His extensive background includes various leadership roles that have equipped him with a deep understanding of operational management and customer service within the security sector.
Experience at Iverify
William H. held multiple positions at Iverify, including Director of Interactive Services from 2016 to 2017 and VP of Operations from 2017 to 2018. He also served as a Supervisor from 2010 to 2012. His roles involved overseeing operations and enhancing service delivery in the security technology field.
Commitment to Teamwork
William H. is recognized for his strong commitment to teamwork. He consistently strives to give 100% effort in all tasks, fostering a collaborative work environment that enhances productivity and service quality.