Amenah El Fawal
About Amenah El Fawal
Amenah El Fawal serves as the Regional Manager of Resident Experience at Alfred, a position she has held since 2022. With a strong background in customer service and leadership, she has previously worked in various roles at Target and Carvana, contributing to her expertise in managing resident interactions.
Work at Alfred
Amenah El Fawal has been serving as the Regional Manager for Resident Experience at Alfred since 2022. In this role, she oversees resident interactions and ensures a high standard of service within the New York City Metropolitan Area. Prior to her current position, she worked as a Junior Regional Manager for Resident Experience at Alfred from 2021 to 2022, where she gained valuable experience in managing resident services.
Previous Employment History
Before joining Alfred, Amenah El Fawal held various positions that contributed to her expertise in customer service and team leadership. She worked at Target in multiple roles, including Starbucks Team Lead and Guest Service Team Lead, from 2013 to 2018. She also spent time at Carvana, where she progressed from Customer Advocate to Senior Advocate in Market Operations between 2018 and 2021. This diverse background has equipped her with strong skills in managing customer experiences.
Education and Expertise
Amenah El Fawal studied at Nassau Community College, where she earned an Associate of Arts degree in Liberal Arts and Sciences/Liberal Studies from 2015 to 2018. She furthered her education at Farmingdale State College, obtaining a Bachelor of Science degree in Business Management from 2016 to 2019. Her academic background supports her strong capabilities in leadership, customer experience, and employee training.
Leadership and Management Skills
Amenah El Fawal has a proven history of leadership roles, demonstrating her ability to manage and lead teams effectively. Her experience in various positions has honed her skills in employee training and customer experience management. These competencies are essential for her current role in enhancing resident experiences at Alfred.
Communication Skills
Amenah El Fawal possesses expertise in written communication, which is vital for managing resident interactions and communications. Her ability to convey information clearly and effectively contributes to her success in her role as Regional Manager, ensuring that residents receive the support and information they need.