Maggie B.
About Maggie B.
Maggie B. serves as the Director of Client Success at Alfred since 2018, where she focuses on enhancing customer experiences. She has a diverse background in client services and operations, with previous roles at 305 Fitness, NPR, and North Carolina State University.
Work at Alfred
Maggie B. has been serving as the Director of Client Success at Alfred since 2018. In this role, she focuses on enhancing the resident experience and reducing resident turnover for multifamily operators. Her operational acumen is directed towards delivering high-quality customer experiences, which is essential for maintaining client satisfaction and loyalty.
Previous Experience
Before joining Alfred, Maggie B. held several positions that contributed to her expertise in client services. She worked as a Studio Manager at 305 Fitness for 10 months in the Washington D.C. Metro Area. Additionally, she gained experience as a Development and Alumni Engagement Assistant at North Carolina State University and as a Development Operations Associate at WGBH, both in 2017. Her role as an Individual Giving Assistant at NPR also contributed to her skill set in client relations.
Education and Expertise
Maggie B. studied at East Carolina University, where she earned a Bachelor’s Degree in Business Administration and a Bachelor of Fine Arts in Dance Performance from 2013 to 2016. This educational background provides her with a solid foundation in both business operations and creative expression, which she applies in her professional roles.
Career Development
Maggie B. has accumulated six years of experience in leading client services teams to exceed results. Her career development includes various roles that have honed her skills in client engagement and operational management. She also worked as an Instructor at Flywheel Sports from 2017 to 2020, further diversifying her professional experience.
Internship Experience
In 2016, Maggie B. completed an internship as a Development Intern at Americans for the Arts for three months. This role provided her with insights into nonprofit operations and development, complementing her later roles in client success and operational management.