Rachel Carlino
About Rachel Carlino
Rachel Carlino is a Resident Success Associate at Alfred, where she has worked since 2021. She has a background in customer service and relationship building, having previously held roles at Alfred and other organizations in Massachusetts.
Current Role at Alfred
Rachel Carlino serves as a Resident Success Associate at Alfred, a position she has held since 2021. In this role, she acts as the primary contact between residents and vendors, facilitating communication and ensuring resident needs are met. Her responsibilities include managing resident inquiries and fostering positive relationships within the community. Rachel's work is focused on enhancing the overall resident experience at Alfred.
Previous Experience at Alfred
Prior to her current position, Rachel worked as an Alfred Home Manager at Alfred from 2019 to 2021. During her two years in this role, she gained valuable experience in managing resident services and operations. Her time at Alfred allowed her to develop a passion for relationship building, which she continues to apply in her current role.
Professional Background
Rachel has a diverse professional background that includes roles in customer service and administrative support. She worked as a Customer Service Specialist at Cranwell Spa & Golf Resort from 2014 to 2016. Additionally, she held positions as a Conference Assistant at New England Educational Institute in 2018 and as a Front Desk Assistant at Toole Companies in 2017. These roles contributed to her skills in communication and customer relations.
Education and Qualifications
Rachel studied at Lee High School from 2010 to 2014, where she completed her secondary education. She furthered her education at Framingham State University, earning a Bachelor of Arts in Sociology. During her studies, she also pursued minors in Criminology and Communications, equipping her with a broad understanding of social dynamics and effective communication strategies.
Engagement Initiatives at Alfred
In her role at Alfred, Rachel has spearheaded new engagement initiatives aimed at enhancing resident involvement and satisfaction. These initiatives reflect her commitment to building strong relationships within the community and improving the overall resident experience. Her efforts contribute to a positive living environment for all residents at Alfred.