Adrian Jacob
About Adrian Jacob
Title: Health Senior Client Manager
Adrian Jacob holds the title of Health Senior Client Manager. In this role, he manages health-related client services at Alight Solutions. His responsibilities likely include overseeing client health benefits, handling client inquiries, and ensuring client satisfaction with health services.
Current Company: Alight Solutions
Adrian Jacob joined Alight Solutions in October 2021. At Alight Solutions, he functions as a Health Senior Client Manager. His extensive background in client management and escalation roles positions him to effectively oversee health services and client relations at the company.
Previous Experience at OneDigital
Adrian Jacob has a substantial history with OneDigital. From 2016 to 2021, he served as an Escalation Manager for OneDigital Southeast in Atlanta, Georgia. From 2019 to 2021, he continued in the role of Escalation Manager at OneDigital in Atlanta, Georgia. His time at OneDigital totaled five years, focusing on resolving client issues and managing escalated situations.
Role at Northwestern Benefit Corporation of Georgia
Adrian Jacob currently works at Northwestern Benefit Corporation of Georgia in two capacities. He serves as an Escalation Manager and as a Benefit Services Supervisor in Atlanta, Georgia. In these roles, he oversees the benefits services and handles escalated client issues, ensuring smooth operations and high levels of client satisfaction.
Education in Communications and Journalism
Adrian Jacob studied at the Mississippi University for Women, where he pursued a major in Communications and achieved qualifications in Journalism and Public Relations. He attended the institution from 1992 to 1997. His educational background supports his professional skills in client communication and public relations.
Early Career at Interserve/IQI
Early in his career, Adrian Jacob worked at Interserve/IQI as a Floor Supervisor. He held this position for seven months in 1997. This role involved overseeing floor operations and ensuring efficient day-to-day activities, laying the foundation for his skills in operational supervision and client management.