Adrienne Robinson
About Adrienne Robinson
Adrienne Robinson is a Health Team Leader II at Alight Solutions with extensive experience in customer service and client management.
Current Role at Alight Solutions
Adrienne Robinson currently holds the position of Health Team Leader II at Alight Solutions. In this role, she supports a book of more than ten clients along with five colleagues. Her responsibilities include actively improving client relationships, increasing revenue, and focusing on retaining top talent to provide outstanding client support.
Previous Positions at Alight Solutions
Adrienne Robinson has held several roles at Alight Solutions before her current position. She served as a Product Manager from 2021 to 2023, where she was responsible for discovering new solutions to improve user experience and establishing Alight as a marketplace leader. From 2019 to 2021, she worked as a Health Team Lead, and from 2018 to 2019, she served as a Senior Client Manager. Her initial position at Alight Solutions was as Client Manager II, which she held from 2017 to 2018 in the Orlando, Florida area.
Experience at Aon Hewitt
Before joining Alight Solutions, Adrienne Robinson worked at Aon Hewitt in various roles. In 2017, she worked as a Client Manager for a short period. Prior to this, she served as a Benefits Operations Manager from 2015 to 2017 in Orlando, Florida. She also held the position of Customer Care Client Manager from 2014 to 2015 and was a Customer Service Representative from 2013 to 2014, both in Orlando, Florida.
Early Career and Customer Service Roles
Adrienne Robinson's early career includes various customer service roles. She was a Customer Service Assistant for Aon Hewitt at Randstad from 2011 to 2013 in Orlando, Florida. She also worked at Affiliated Computer Services as a Customer Care Assistant in 2011. Prior to these roles, she was a Sales Associate at Skechers from 2007 to 2011 and a Pet Care Technician at Almost Home Pet Resort from 2005 to 2006 in Valrico, FL.
Educational Background
Adrienne Robinson studied at the University of Central Florida, where she earned a Bachelor's degree in Molecular and Microbiology, completing her studies from 2006 to 2010. Her academic background contributes to her analytical and problem-solving skills, which she has applied throughout her career in various client management and customer service roles.