Akila Vaughn
About Akila Vaughn
Akila Vaughn is a Benefits Client Specialist at Alight Solutions in Charlotte, North Carolina, with over 15 years of experience in customer relations, leadership, and administrative roles.
Title
Akila Vaughn holds the position of Benefits Client Specialist at Alight Solutions, located in the Charlotte, North Carolina Area.
Company
Currently, Akila Vaughn works at Alight Solutions, a company recognized for providing business process outsourcing, human capital management, and IT services. In her role as a Benefits Client Specialist, she actively engages with clients to manage and expedite incoming verification documents, handle high volumes of inbound calls, and conduct necessary follow-up through outbound calls.
Past Professional Experience
Akila Vaughn has accumulated diverse professional experience across multiple roles and companies. She worked at D4 LLC as an Evidence Processing Technician in Rochester, New York, for six months from 2016 to 2017. Earlier, she held the position of Technical Support Representative Special Operations at Heartland Payment Systems in Rochester, New York, from 2016 to 2017. Additionally, she served as a Senior Wireless Consultant at Cellular Sales from 2013 to 2016 in Rochester, New York. Vaughn was also employed by Verizon Wireless in different capacities: as a Technical Support Coordinator in Hanover, Maryland, in 2012 for eight months, and as a Customer Care Representative from 2011 to 2012 for six months.
Academic Background
Akila Vaughn studied Business Administration and Management, General, and earned an Associate's degree from Everest College, completing her studies from 2004 to 2007. Her academic background laid the foundation for her effective problem-solving, leadership, and management skills utilized in various roles throughout her career.
Skills and Proficiencies
Akila Vaughn is proficient in using several software and platforms including PeopleSoft, Goldmine, Document Management System (DMS), Salesforce, and Automatic Call Distribution (ACD). She is adept at utilizing various internet browsers and has demonstrated efficient typing skills, with a speed of 50 words per minute. Additionally, she holds TAM of Nevada and SNHD Food Handler Safety Cards, which highlight her commitment to maintaining industry standards in safety and regulations.