Alannah Vasquez
About Alannah Vasquez
Alannah Vasquez is a Human Resources FS Senior Analyst at Alight Solutions with over a decade of experience in human resources and customer service management.
Current Role at Alight Solutions
Alannah Vasquez currently works at Alight Solutions, fulfilling dual roles as a Human Resources FS Senior Analyst and a Human Resources Services Delivery Analyst. She joined the company in August 2018 and has since been involved in optimizing human resources functions and delivering high-quality HR services. Her responsibilities likely include analyzing HR processes, implementing solutions to enhance service delivery, and ensuring compliance with HR policies and regulations.
Previous Experience at Aon
Before joining Alight Solutions, Alannah Vasquez worked at Aon in various capacities. From 2016 to 2017, she was a Human Resources BPO Workday Delivery Analyst. Prior to this, from 2014 to 2016, she served as a Workday HCM Implementation Specialist. Her tenure at Aon began in 2013 when she joined as a Customer Service Representative, a role she held for one year. These positions helped her build a strong foundation in HR technology and implementation.
Educational Background
Alannah Vasquez studied at the University of Houston - Downtown, where she earned a bachelor's degree, completing her studies from 2011 to 2012. Prior to this, she attended Lone Star College from 2009 to 2011. Her academic background provided her with a solid understanding of human resources, critical thinking skills, and the ability to apply theoretical knowledge to real-world situations.
Customer Service Management at Hobby Lobby
Alannah Vasquez has substantial experience in customer service management, having worked at Hobby Lobby from 2008 to 2014 in Houston, Texas. She held the position of Customer Service Manager for six years and also served as Office and Department Manager for four years. These roles involved overseeing customer service operations, managing office tasks, and ensuring department efficiency, contributing to her comprehensive managerial skill set.
Internship in Emergency Management
In 2012, Alannah Vasquez gained experience in emergency management through a three-month internship at the Harris County Office of Homeland Security and Emergency Management. This role provided her with valuable insights into emergency preparedness, response protocols, and crisis management, further diversifying her professional experience.