Alexandra Mercure
About Alexandra Mercure
Alexandra Mercure is a Customer Care Representative at Alight Solutions in New Mexico, with a background in psychology and extensive experience in customer service and financial management.
Current Position at Alight Solutions
Alexandra Mercure currently works as a Customer Care Representative at Alight Solutions in New Mexico, United States. In her role, she participates in company-wide initiatives aimed at enhancing customer satisfaction scores. Her responsibilities likely involve addressing customer inquiries, resolving issues, and providing support to ensure a positive customer experience.
Previous Roles at Wells Fargo
Alexandra Mercure has extensive experience working at Wells Fargo. From 2018 to 2021, she served as Head Teller in Albuquerque, New Mexico, where she earned the 'Customer Service Excellence Award' in 2019. Before that, she was a Teller from 2016 to 2018 in Dulce, where she developed her skills in customer service and financial transactions.
Educational Background
Alexandra Mercure completed her Bachelor's degree in Psychology from The University of New Mexico from 2020 to 2023. Prior to that, she received an Associate of Arts and Sciences (AAS) in Liberal Arts and Sciences, General Studies, and Humanities from Central New Mexico Community College, where she studied from 2017 to 2020. She also holds a High School Diploma from Escalante Middle/High School, achieved from 2007 to 2011.
Certification in Human Resources Management
In 2021, Alexandra Mercure completed a certification in Human Resources Management from the Society for Human Resource Management (SHRM). This certification adds to her diverse skill set, potentially complementing her current role in customer care by enhancing her understanding of HR policies and practices.
Community Involvement
Alexandra Mercure is actively involved in community service. She has volunteered as a career mentor for high school students through the New Mexico Mentorship Program. Additionally, she organized and led a community outreach program focused on financial literacy in Albuquerque, showcasing her commitment to empowering others with valuable knowledge and skills.