Alyssa Martinez
About Alyssa Martinez
Alyssa Martinez is a Senior Customer Care Representative at Alight Solutions in Orlando, Florida, with extensive experience in customer service and training.
Company
Alyssa Martinez is currently employed at Alight Solutions. She holds the position of Senior Customer Care Representative based in Orlando, Florida, United States. Alight Solutions is known for providing technology-enabled health, wealth, and human capital management solutions.
Title
Alyssa Martinez serves as a Senior Customer Care Representative at Alight Solutions. In this role, she manages escalated calls as an On Floor Supervisor and provides both in-person and virtual training sessions for entry-level employees, including international training.
Education and Expertise
Alyssa Martinez has a Bachelor's degree in Hospitality Administration/Management from Universidad del Este, where she studied from 2010 to 2015. She also completed a Bartending/Bartender course there and received a Food and Beverage Certificate in 2012. Her educational background provides her with a strong foundation in hospitality and customer service.
Background
Before joining Alight Solutions, Alyssa Martinez worked at El Meson Sandwiches as a Customer Service Representative from 2011 to 2014 in Old San Juan, Puerto Rico. She also had a brief stint in 2014 at Sheraton Broadway Plantation as part of the Activities Team for two months in Myrtle Beach, South Carolina.
Achievements
Alyssa Martinez has been with Alight Solutions since September 2015. She handles complex issues related to health care benefits and 401k savings and retirement plans. She is responsible for processing transactions such as 401K withdrawals, loans, and enrollments. Additionally, she creates and updates files in the system database to communicate with third parties based on customer needs.