Amanda Leija
About Amanda Leija
Amanda Leija is the Customer Care Implementation Domain Manager at Alight Solutions in the United States, with over a decade of experience in customer service and implementation roles.
Company
Amanda Leija is currently working at Alight Solutions in the United States. She holds the title of Customer Care Implementation Domain Manager, trusted with ensuring effective customer service operations and project implementations. She has been with Alight Solutions since 2021, after transitioning from her role as Customer Care Implementation Requirements Analyst.
Title
Amanda Leija serves as the Customer Care Implementation Domain Manager at Alight Solutions. Her role involves managing customer care projects and implementations, leveraging her extensive background in customer service and implementation requirements.
Education and Expertise
Amanda Leija studied at Sam Houston State University, where she earned a Bachelor of Business Administration (BBA) in Business Administration and Management, General, completing her degree over seven years from 2013 to 2020. Prior to this, she studied at Lone Star College System, obtaining an Associate of Arts (AA) over five years from 2007 to 2012. Her educational background provides her with strong analytical and management skills that inform her professional roles.
Background
Amanda Leija has accumulated over a decade of experience in customer service and implementation roles. She began her career as a Customer Service Representative at Spherion working for Aon Hewitt from 2009 to 2010. She then continued with Aon Hewitt in various capacities, including Customer Service Client Specialist and CS Implementation Requirements Analyst, from 2010 to 2017. Amanda joined Alight Solutions in 2017 as a Customer Care Implementation Requirements Analyst, before being promoted to her current managerial role.
Experience at Aon Hewitt
Amanda Leija worked at Aon Hewitt in various roles from 2009 to 2017. She started as a Customer Service Representative and transitioned through positions such as Customer Service Client Specialist and CS Implementation Requirements Analyst. Her seven years at Aon Hewitt provided her with a solid foundation in customer service and project implementation.