Amanda Winkleblack
About Amanda Winkleblack
Amanda Winkleblack is a Senior Client Manager I at Alight Solutions in Orlando, Florida, with extensive experience in client management and dependent verification services.
Title
Amanda Winkleblack holds the position of Senior Client Manager I at Alight Solutions in the Orlando, Florida Area.
Current Role at Alight Solutions
Amanda Winkleblack is currently serving as Senior Client Manager I at Alight Solutions. She is specialized in building and repairing client relationships to enhance customer engagement with the services offered by the company. Her responsibilities include managing client accounts and ensuring satisfaction, significantly contributing to the company's growth.
Prior Roles at Alight Solutions
Before becoming a Senior Client Manager I, Amanda Winkleblack has held several key positions at Alight Solutions. From 2016 to 2019, she worked as a Client Manager. Prior to that, she served as a Client Care Coordinator from 2014 to 2016. Amanda also held the position of Quality Assurance Lead from 2012 to 2014. From 2011 to 2014, she was a Call Center Supervisor, and she began her tenure at Alight Solutions as a Call Center Representative from 2010 to 2011. Each of these roles was based in the Orlando, Florida area.
Previous Work Experience
Amanda Winkleblack has a diverse range of work experiences prior to her time at Alight Solutions. She was a Branch Manager at Amscot Financial from 2007 to 2010. Before this, she worked as an Electronics Specialist at Target from 2004 to 2007. These roles helped build her fundamental expertise in customer management and support.
Education Background
Amanda Winkleblack attended Sebring High School from 1995 to 1999, where she earned her diploma. Her educational background laid the foundation for her subsequent career in client management and quality assurance.
HRAdvance/PlanSmart Platform Experience
Amanda Winkleblack has practical experience with the HRAdvance/PlanSmart platform. This expertise underscores her ability to implement sophisticated systems and tools that enhance client service and operational efficiency.
Subject Matter Expertise
Amanda Winkleblack is recognized as a subject matter expert in Dependent Verification Services. Her specialized knowledge in this area ensures that clients receive accurate and thorough verification processes.
Client Relationship Management Success
One notable achievement in Amanda Winkleblack's career is her ability to turn at-risk clients into enthusiastic supporters of Alight Solutions. Her skill in reversing client dissatisfaction into positive endorsements highlights her proficiency in client relationship management.