Amy Acksonevong
About Amy Acksonevong
Amy Acksonevong is a Health Client Manager at Alight Solutions in Orlando, Florida, with extensive experience in customer service and retail management.
Current Role at Alight Solutions
Amy Acksonevong is currently employed as a Health Client Manager at Alight Solutions in Orlando, Florida. In this role, she is responsible for managing client relationships in the health sector, ensuring customer satisfaction and successful service delivery. Her work focuses on leveraging Alight Solutions' health service offerings to meet client needs.
Professional Experience at Alight Solutions
Amy Acksonevong has been with Alight Solutions in various positions over the years. She initially joined as a Client Specialist from 2017 to 2018. Following this, she was promoted to Customer Care Client Manager, a role she held from 2018 to 2021. In her current position as Health Client Manager, she continues to serve the company, utilizing her experience in client services.
Experience at Aon Hewitt
Prior to joining Alight Solutions, Amy worked at Aon Hewitt. She started as a Customer Service Representative from 2015 to 2016. She then transitioned to the role of Client Specialist, serving from 2016 to 2017. Her responsibilities included assisting clients with their needs and enhancing customer satisfaction.
Earlier Career in Retail Management
Amy Acksonevong has a rich background in retail management. She worked at The Mark Travel Corporation as a Customer Support Specialist and Customer Care Specialist in 2014 and 2015. She also held sales roles at kate spade new york and was an Assistant Store Manager at American Eagle Outfitters in Kissimmee, Florida and North Attleboro, Massachusetts. Additionally, she worked at jcpenney as a Department Supervisor and Selling Specialist in Fine Jewelry in the Providence, Rhode Island Area.
Educational Background
Amy Acksonevong studied at the University of Rhode Island, where she achieved a degree in Psychology and Business, completing her studies from 2006 to 2011. Her education provided a strong foundation in understanding human behavior and business operations, which she applies in her professional roles.
Skills and Training in Retail Operations
Amy is trained in all aspects of retail operations, including sales, customer service, talent management, inventory, merchandising, and design-set execution. Her comprehensive training and experience have equipped her with the necessary skills to manage and improve retail operations effectively.
Achievements in Retail Management
In her retail management roles, Amy was recognized for her sales gains within peer stores of over 50 within the Aerie brand. She successfully executed monthly mapping and floor plans, which played a significant role in enhancing store performance.