Andrew De Marzo
About Andrew De Marzo
Andrew De Marzo is a Governance Analyst at Alight Solutions, with extensive experience in client management and team leadership roles within the company.
Title
Andrew De Marzo is currently a Governance Analyst at Alight Solutions, where he oversees various critical aspects of governance and client relationship management.
Company
Andrew De Marzo has a long-standing career at Alight Solutions. He has served in various roles, starting as a Customer Service Representative and ascending to his current position as a Governance Analyst. Alight Solutions is a provider of benefits administration and cloud-based human resources and financial solutions.
Education and Expertise
Andrew De Marzo holds a Bachelor of Arts in Sociology and Psychology from Western University, obtained between 2007 and 2011. He furthered his education at the University of Toronto, where he earned a Certificate in Lean Six Sigma from 2016 to 2018. His expertise encompasses governance, client management, and quality improvement.
Professional Background
Andrew De Marzo has extensive experience in client management and customer service within Alight Solutions. He began his career as a Customer Service Representative from 2011 to 2013, later advanced to a Customer Service Specialist (2013-2014), and then held multiple managerial roles, including Team Manager and Client Manager in Toronto. His tenure at the company showcases a broad understanding of client relations and service management.
Job Responsibilities at Alight Solutions
In his role as a Governance Analyst, Andrew De Marzo provides oversight into over $100,000 in billable revenue via the change request process across more than 10 lines of business. He monitors service level agreements to ensure compliance and uses custom reporting and best practices to maintain team alignment. Additionally, he acts as a liaison between Alight Solutions and clients, ensuring successful contractual changes and providing consultative services to meet client needs.