Angela Villa
About Angela Villa
Angela Villa is the Director, Customer Care Client Leader at Alight Solutions, with over 18 years of experience in HR/benefits administration.
Current Position at Alight Solutions
Angela Villa holds the position of Director, Customer Care Client Leader at Alight Solutions. In this role, she is responsible for managing customer care leadership across a portfolio of large market Fortune 500 clients. Her duties encompass resource management, engagement, operations consulting, ensuring overall quality of service, and implementing global practice initiatives.
Educational Background
Angela Villa attended the University of Illinois Urbana-Champaign, where she studied Economics. She completed her Bachelor of Arts degree over the course of 4 years, from 1996 to 2000.
Experience in Outsourcing Industry
Angela Villa has amassed over 18 years of experience in the outsourcing industry, with a specific focus on HR and benefits administration. Her extensive background has equipped her with the skills necessary to lead and manage large-scale operations and service delivery in the customer care sector.
Client Leadership Responsibilities
As Director, Customer Care Client Leader, Angela Villa is accountable for talent growth and distribution within her teams. She integrates delivery practices and services for her clients, ensuring that high-quality service is maintained. Her leadership is integral to the engagement and effective distribution of resources across various projects.
Focus on Quality Delivery Leadership
Angela Villa's role at Alight Solutions includes a strong emphasis on quality delivery leadership. She focuses on integrating delivery across practices and services, ensuring that clients receive consistent and high-quality service in line with Alight's business objectives.