Araceli Valadez
About Araceli Valadez
Araceli Valadez is a Senior Customer Care Representative at Alight Solutions in Lincolnshire, Illinois, with over five years of experience in customer service roles at the company.
Current Title and Role
Araceli Valadez currently holds the position of Senior Customer Care Representative at Alight Solutions in Lincolnshire, Illinois. In this role, she demonstrates expertise in addressing and resolving complex customer issues, driven by her strong background in customer satisfaction research. Her critical thinking skills and ability to manage multiple tasks effectively contribute to her high performance in this customer-facing role.
Professional Experience at Alight Solutions
Araceli Valadez has been with Alight Solutions for over five years, showcasing a progressive career within the company. She began as a Customer Care Representative I (2016-2017), moved up to Customer Care Representative II (2017-2018), and has risen to her current role as Senior Customer Care Representative. Throughout her tenure, she has gained significant experience in customer service, leveraging her skills to enhance customer satisfaction and service strategies.
Previous Employment at The Home Depot
Before joining Alight Solutions, Araceli Valadez worked at The Home Depot in various roles. She started as a Cashier (2014-2015) in Round Lake Beach, Illinois, then advanced to Head Cashier (2015), and later served as a Paint Associate (2015-2016). These roles provided her with extensive experience in retail customer service, enhancing her interpersonal and problem-solving skills.
Educational Background
Araceli Valadez pursued her higher education at National Louis University, where she obtained a Bachelor’s degree in Public Relations, Advertising, and Applied Communication (2017-2021). Before that, she studied at the College of Lake County, earning an Associate’s Degree in Communication, General (2013-2016). Her education has equipped her with valuable communication skills essential for her roles in customer care and service.
Skills and Expertise
Araceli Valadez possesses a diverse skill set tailored to enhancing customer service experiences. Her expertise includes customer satisfaction research, critical thinking, and effective communication, bolstered by her background in Public Relations and Advertising. She has demonstrated the ability to handle multiple tasks efficiently, making her a valuable asset in high-performance customer care environments.