Ashley Grozio
About Ashley Grozio
Ashley Grozio is a Customer Service Manager at Alight Solutions in Orlando, Florida, with extensive experience in customer service roles and a background in Communication and Media Studies from Niagara University.
Title
Ashley Grozio currently holds the title of Customer Service Manager at Alight Solutions in the Orlando, Florida area. Additionally, Ashley serves as a CS Client Specialist within the same organization.
Current Role at Alight Solutions
In the role of Customer Service Manager at Alight Solutions, Ashley Grozio oversees health-related operations, including managing client and internal escalations and implementing call listening protocols. Ashley's responsibilities also extend to training new hires, ensuring seamless operations, and maintaining high standards of customer service. Collaboration with ICM and OCM of Pension is a key part of Ashley's duties to ensure the team meets quarterly contractual obligations.
Previous Work Experience
Ashley Grozio has a well-rounded background in customer service roles. Prior to joining Alight Solutions, Ashley worked as a Customer Service Representative at Aon Hewitt from 2014 to 2015 in Orlando, Florida. Before that, Ashley served as a Research Specialist I at Walt Disney World from 2013 to 2014. Ashley also held positions as a Customer Service Associate at PNC from 2011 to 2013, and as a Retail Sale and Service Representative at KeyBank from 2009 to 2011.
Education and Qualifications
Ashley Grozio earned a Bachelor of Arts (BA) in Communication and Media Studies from Niagara University, where Ashley studied from 2004 to 2008. This educational foundation has equipped Ashley with strong communication skills, which are essential in managing customer service operations effectively.
Key Achievements at Alight Solutions
One of Ashley Grozio's significant accomplishments at Alight Solutions includes implementing the 2018 Annual Enrollment for a client, achieving an 86.3% Customer Satisfaction rating. This demonstrates Ashley's ability to drive successful initiatives that enhance client satisfaction and service delivery.