Ashton Smith
About Ashton Smith
Ashton Smith is a Service Desk Specialist at Alight Solutions with over 15 years of experience in IT and customer support roles across various private and public sector organizations.
Current Role at Alight Solutions
Ashton Smith is currently employed at Alight Solutions as a Service Desk Specialist. He started working there in April 2018. In this role, he is responsible for providing technical support and resolving IT-related issues for the company's staff. Smith leverages his extensive IT expertise to manage service desk operations effectively, ensuring smooth IT service delivery.
Previous Experience at Under Armour and DISYS Solutions
Prior to his current role, Ashton Smith worked at Under Armour DH as an IT Consultant in Baltimore, Maryland, from 2017 to 2018. Before that, he was employed at DISYS Solutions, Inc. in Northern Virginia from 2016 to 2018, where he was involved in racking and stacking operations. These roles provided him with a deep understanding of IT operations and consulting.
Early Career at Lockheed Martin and The VETS Group Inc.
Ashton Smith's early career included positions at Lockheed Martin and The VETS Group Inc. He worked as a Service Desk Representative at Lockheed Martin for five months in 2015. Following that, he served as an IT Support Technician at The VETS Group Inc. in the District of Columbia for three years, from 2015 to 2018. These roles helped him build a strong foundation in IT support and customer service.
Customer Service Roles at Comcast Xfinity and Catalina Marketing
Ashton Smith has also amassed significant experience in customer service roles. From 2011 to 2014, he worked as a Customer Account Executive at Comcast Xfinity in White Marsh Station, Maryland. Earlier, he was a Field Service Technician at Catalina Marketing Retail Sales Corp in the Washington DC-Baltimore Area from 2005 to 2006. These roles involved direct interaction with customers, enhancing his customer service skills.
Telecommunications Experience at Atlanta VA Medical Center
Ashton Smith gained early experience in telecommunications by working as a Telecommunication Tech/Help Desk Specialist at the Atlanta VA Medical Center. He held this position from 2003 to 2005, providing support and technical expertise to the organization's telecommunications infrastructure. This role marked the beginning of his extensive career in IT and customer support.