Aundrea Fletcher
About Aundrea Fletcher
Aundrea Fletcher is a Customer Service Representative at Alight Solutions in The Woodlands, Texas, known for her exceptional communication and active listening skills.
Company
Aundrea Fletcher is currently employed at Alight Solutions, a trusted provider of human capital solutions, based in The Woodlands, Texas, United States. There, she serves as a Customer Service Representative, focusing on assisting clients with their health care benefits. Previously, Aundrea worked at Alorica as a Customer Service Representative, from 2016 to 2018, in Houston, Texas Area. Before that, she held positions at Walmart as a Sales Associate and at AMF as a Server.
Title
Aundrea Fletcher holds the title of Customer Service Representative at Alight Solutions. In her role, she is responsible for enrolling employees in health care benefits, providing information on health plans, educating members on how to use their benefits, and handling escalated customer issues to ensure their resolution.
Education and Expertise
Aundrea Fletcher studied Business Administration and Management at Lone Star College, where she achieved a Bachelor's degree. Her educational background has equipped her with the foundational knowledge necessary for her role in customer service. Additionally, Aundrea is noted for her impeccable communication skills and great active listening abilities, which are critical in her current role.
Professional Background
Aundrea Fletcher has a diverse work history in the customer service and retail industries. Before joining Alight Solutions, she gained valuable experience at Alorica as a Customer Service Representative for two years. Prior to that, she worked at Walmart as a Sales Associate for one year, and at AMF as a Server for eight months. Her varied background has helped her develop a flexible and adaptable approach, allowing her to excel both independently and as part of a team.
Skills and Responsibilities
In her current role at Alight Solutions, Aundrea Fletcher demonstrates strong proficiency in health care benefits enrollment and member education. She helps employees understand and utilize their health plans and assists with updating health plans for doctors with member eligibility. Aundrea is known for her ability to handle escalated issues efficiently, ensuring that customer concerns are resolved satisfactorily. Her consistent ability to meet and exceed productivity goals underscores her effectiveness in her role.