Bill Kepley
About Bill Kepley
Bill Kepley is a Client Manager at Alight Solutions in Winston-Salem, North Carolina, with extensive experience in operations, partner management, and customer service across multiple industries.
Professional Background at Alight Solutions
Bill Kepley is currently serving as a Client Manager at Alight Solutions in Winston-Salem, North Carolina, United States. In this role, he leverages his extensive expertise in client relationship management, forging strong connections and ensuring customer satisfaction. His experience in handling strategic initiatives and optimizing client interactions has been instrumental in facilitating business growth and maintaining high customer loyalty.
Previous Experience at Alorica/EGS
Bill Kepley worked at Alorica/EGS as an Operations Analyst from 2015 to 2021 in Greensboro, NC. During his tenure, he developed and implemented operational strategies that enhanced efficiency and productivity. His role involved detailed analysis and process improvement, contributing to the company's operational success and overall performance.
Career at American Express
Bill Kepley dedicated 24 years of his career to American Express in various roles, including Sr Manager and Senior Partner Manager, in Greensboro, NC. His long-standing tenure from 1988 to 2012 is marked by his contributions to managing customer satisfaction, loyalty, and cross-sell strategic initiatives across 10 Global Servicing Partners. His work was integral to driving results for strategic, high-volume, and revenue programs, contributing to the company's success and recognition through six consecutive JD Powers & Associates awards.
Educational Background
Bill Kepley completed his Bachelor of Business Administration (B.B.A.) in Business, Management, Marketing, and Related Support Services at the University of Toledo, studying from 1984 to 1986. This educational foundation equipped him with the knowledge and skills that have been pivotal in his professional journey, particularly in management and strategic business roles.
Expertise and Specializations
Bill Kepley specializes in a diverse range of areas, including Six Sigma, Project Management, Call Center Management, P&L Management, Contract Negotiation, Leadership, Sales Management, Product Launches, Outsourcing, Partner Management, Process Improvement, Customer Satisfaction, and Cost Containment. His broad skillset and extensive experience have enabled him to lead multiple strategic initiatives successfully and drive significant improvements in customer satisfaction and business operations.