Bl Melissa Thompson, MBA
About Bl Melissa Thompson, MBA
Melissa Thompson, MBA, is a Senior Human Resources Specialist and On Floor Supervisor at Alight Solutions in Charlotte, North Carolina, with extensive experience in various roles across multiple organizations.
Company
Bl Melissa Thompson currently works at Alight Solutions. Her role is Senior Human Resources Specialist and On Floor Supervisor. She fulfills her duties at the Charlotte, North Carolina area office.
Title
Bl Melissa Thompson holds the title of Senior Human Resources Specialist and On Floor Supervisor at Alight Solutions. Her scope of work includes facilitating trainings, partnering with team management, and handling customer service for client-driven projects.
Professional Background
Bl Melissa Thompson has extensive experience in human resources, compliance, education, and customer service. Before joining Alight Solutions, she worked as an Ethics and Compliance Specialist at NAVEX Global, a Licensed Benefit Specialist at GoHealth, and a Licensed Health Agent at TZ Insurance Solutions. Her earlier roles include Branch Account Executive at OneMain and Sales Representative/Health Agent at Optum. She has also worked in various educational roles such as Business Education Teacher and Instructor at schools and universities in North Carolina.
Education and Expertise
Bl Melissa Thompson earned an MBA in Business Administration and Management from Strayer University (2003-2005) and holds a BS in Criminal Justice from the University of North Carolina at Charlotte (1992-1996). She has advanced skills in the Total Benefit Acceptance System and Citrix, and is proficient in mentoring newer employees and handling escalations.
Mentorship and Training
Bl Melissa Thompson is an experienced mentor, assisting newer employees by answering representatives’ questions through chat. She also handles escalated calls from participants and conducts related research. Her role involves creating and updating files in the database, and effectively communicating with third parties to assist customers with updates or inquiries.