Botisia Mitchell
About Botisia Mitchell
Botisia Mitchell is a Client Specialist at Alight Solutions in Orlando, Florida, with extensive experience in customer service and human resources roles.
Title
Botisia Mitchell holds the title of Client Specialist at Alight Solutions.
Current Role at Alight Solutions
Botisia Mitchell has been serving as a Client Specialist at Alight Solutions in the Orlando, Florida area since November 2016. In this role, she drafts client reports using complex queries and acts as the subject matter expert on client policies, processes, and provisions. Additionally, she manages customer escalations and support for H&W Benefits Client Manager in researching client escalations. Mitchell also executes customer care client-specific training and identifies process improvements based on escalation analysis results.
Previous Experience at Aon
Prior to joining Alight Solutions, Botisia Mitchell worked at Aon in Orlando, FL. She served as a Human Resources Customer Care Representative from 2015 to 2016 and as a Licensed Benefits Advisor from 2014 to 2015.
Roles in Technical Support and Customer Service
Botisia Mitchell has a comprehensive background in technical support and customer service. She worked at CenturyLink as a Live Chat Technical Support Technician from 2013 to 2014 in Altamonte Springs, FL. Additionally, she was a Member Services Representative at Optum (formerly Alere Wellbeing) from 2012 to 2013 and a Customer Service and Problem Solutions Rep II at Convergys from 2011 to 2012. Her early career includes a position as a Customer Service Representative at Faneuil Inc from 2009 to 2010 in Orlando, FL.
Education and Qualifications
Botisia Mitchell holds a Bachelor of Applied Science (BASc) in Business Administration, Management, and Operations from Valencia College. She also earned an Associate's Degree in Human Resources Management and Services from Valencia College, where she studied from 2015 to 2017. She completed her High School education, focused on General Studies, at Cocoa High School from 2003 to 2007.