Brian Marsh
About Brian Marsh
Brian Marsh is the Customer Care Team Manager at Alight Solutions with a background in business administration and extensive experience in customer service and management roles.
Brian Marsh's Role at Alight Solutions
Brian Marsh currently holds the position of Customer Care Team Manager at Alight Solutions. In this role, he oversees customer support operations, ensuring the delivery of high-quality service. His responsibilities include managing team performance, handling escalations, and implementing process improvements to enhance customer satisfaction. With extensive experience in customer relations and payroll, Brian contributes valuable expertise to the organization, focusing on both client and employee relations.
Previous Work Experience at Alpine Bank
Brian Marsh worked at Alpine Bank as a Loan Assistant in Telluride, CO from 2018 to 2021. During his three-year tenure, he was responsible for assisting with loan processing and customer inquiries regarding loan products. His role required meticulous attention to detail and a comprehensive understanding of banking operations, contributing to efficient loan management and customer service.
Career at Aon Hewitt
Brian Marsh held multiple roles at Aon Hewitt in the Greensboro/Winston-Salem, North Carolina area. He began as a Participant Services Specialist from 2010 to 2011, where he supported clients in understanding their benefits. Afterward, he transitioned to the role of Benefits Analyst from 2011 to 2012, analyzing employee benefits data to ensure accurate processing. Later, he served as Customer Service Client Manager in 2012 for six months, handling client relations and ensuring service excellence. Each position demonstrated his versatility and expertise in client service and benefits management.
Educational Background
Brian Marsh studied at the Haslam College of Business at the University of Tennessee, where he earned a Bachelor of Science in Business Administration and Management. His education from 2007 to 2010 provided a solid foundation in business principles, which has been integral to his career progression. The comprehensive curriculum equipped him with skills in management, strategic planning, and organizational leadership.
Entrepreneurial Experience at Marsh Brothers Lawns & Landscaping, LLC
Brian Marsh co-owned and directed operations at Marsh Brothers Lawns & Landscaping, LLC from 2010 to 2018. Based in Winston-Salem, North Carolina, this entrepreneurial venture involved managing business operations, client relations, and service delivery. His role demonstrated his ability to identify market opportunities and drive business growth, establishing a loyal customer base through exceptional service and strategic marketing efforts.