Candice Alfred
About Candice Alfred
Candice Alfred is a Customer Care Team Manager at Alight Solutions and a Client Specialist at Aon Hewitt with extensive experience in HR contact center supervision and client management.
Customer Care Team Manager at Alight Solutions
Candice Alfred currently holds the position of Customer Care Team Manager at Alight Solutions. She started this role in May 2019. In this capacity, she oversees the management of the customer care team, ensuring efficient and effective service delivery to clients. Her extensive experience in customer care and client management makes her a key member of the team, emphasizing her skills in team leadership and strategic oversight.
Client Specialist at Aon Hewitt
In addition to her role at Alight Solutions, Candice Alfred works as a Client Specialist at Aon Hewitt, located in the Toronto, Canada area. In this role, she is responsible for managing client relationships and ensuring the highest level of service. Her expertise in this area is backed by her extensive experience in customer care and client management.
HR Contact Centre Supervisor at Hewlett-Packard
Candice Alfred has an extensive background with Hewlett-Packard, where she served as an HR Contact Centre Supervisor for 11 years from 2001 to 2012 in Mississauga. During her time there, she specialized in HR contact center supervision, gaining significant experience in leadership, client management, and operational efficiency. Her lengthy tenure reflects her dedication and capability in managing complex HR and customer service operations.
Experience in HR Contact Center Supervision
Candice Alfred possesses over a decade of experience in HR contact center supervision, particularly from her tenure at Hewlett-Packard. This role allowed her to develop a robust understanding of HR processes, customer service protocols, and team management strategies. Her background in HR is an asset in her current roles, as it provides a strong foundation for managing customer care and client services effectively.
Expertise in Client Management and Customer Care
Throughout her career, Candice Alfred has demonstrated extensive expertise in client management and customer care. With roles that span multiple companies, she has consistently focused on delivering high-quality service and building strong client relationships. Her skills in these areas are critical to her success in roles such as Customer Care Team Manager and Client Specialist, where she continues to excel.