Carlos Lopez
About Carlos Lopez
Carlos Lopez is a Customer Service Client Leader at Alight Solutions with over 16 years of experience in customer service and client management roles.
Current Role at Alight Solutions
Carlos Lopez is currently serving as a Customer Service Client Leader at Alight Solutions. With over six years at the company, he has been instrumental in managing client relationships and leading customer service teams. His role focuses on ensuring customer satisfaction and streamlining client communication processes to enhance service delivery.
Previous Experience at Aon
Carlos Lopez built a substantial part of his career at Aon, where he held multiple positions over an 11-year period. Starting as a translator in 2006, he transitioned to a Customer Service Representative from 2007 to 2009, a Senior Customer Service Representative from 2010 to 2012, a Customer Service Team Manager from 2012 to 2014, and finally a Customer Service Group Manager from 2014 to 2017. His progression at Aon helped him develop a rich experience in customer service and team management.
Educational Background
Carlos Lopez holds a Bachelor's degree from the University of Phoenix. His educational background has provided a strong foundation for his career in customer service and client management roles, enabling him to effectively manage client relationships and lead service-oriented teams.
Career Experience and Transition
Carlos Lopez has a career spanning over 16 years in customer service and client management roles. He began his professional journey as a translator before moving into customer service positions. His diverse roles have included both individual contributor and managerial responsibilities, giving him a comprehensive understanding of client needs and team dynamics.
Proven Expertise in Customer Service Management
Throughout his career, Carlos Lopez has demonstrated strong capabilities in customer service team management and client relationship management. His roles at Aon and Alight Solutions have enabled him to acquire and hone his skills in supervising teams, enhancing customer experiences, and maintaining productive client engagements.