Carmen Torres
About Carmen Torres
Carmen Torres is a Senior Client Manager at Alight Solutions in Orlando, Florida, with over two decades of experience in client management and benefits operations.
Current Position at Alight Solutions
Carmen Torres is currently serving as a Senior Client Manager at Alight Solutions. Based in Orlando, Florida, Carmen has been with the company since June 2002. Her role involves managing client relationships and ensuring high levels of client satisfaction through effective service delivery and strategic planning.
Previous Role at Aon Hewitt
Before joining Alight Solutions, Carmen Torres worked at Aon Hewitt in various capacities. From 2014 to 2021, she was the Benefits Operations Manager, overseeing benefits operations with a focus on efficiency and compliance. She initially started her career at Aon Hewitt as a Business Analyst in 2002, though her tenure in that role was brief.
Experience in Client Management
Carmen Torres brings over two decades of experience in client management. Her extensive background includes roles at Alight Solutions and Aon Hewitt, where she has honed her skills in managing client relationships, understanding client needs, and ensuring optimal service delivery.
Expertise in Benefits Operations
Carmen has significant expertise in benefits operations, highlighted by her seven-year stint as the Benefits Operations Manager at Aon Hewitt. In this role, she managed complex operations and processes, ensuring alignment with organizational goals and regulatory standards.
Strong Background in Business Analysis
Starting her career as a Business Analyst at Aon Hewitt, Carmen Torres has built a strong foundation in business analysis. Her initial role involved analyzing business needs and processes to help improve efficiency, which has informed her current practice in client and benefits management.