Carol Ng
About Carol Ng
Carol Ng is an IT Director at Alight Solutions and a Customer Service Product Strategy Leader at Aon Hewitt, with extensive experience in customer service and quality improvement roles.
Company
Carol Ng currently works at Alight Solutions in Illinois, where she serves as the IT Director. She is also working at Aon Hewitt. Her role at Alight Solutions involves leading the development of features and functionality on the Salesforce Service Cloud.
Title
Carol Ng holds the title of IT Director at Alight Solutions. She started this role in January 2017 and is based in Illinois.
Education and Expertise
Carol Ng studied at Northwestern University from 1984 to 1988, gaining a comprehensive educational background. Throughout her career, Carol has garnered extensive experience in customer service and quality improvement roles across several prestigious companies.
Background
Before her current roles, Carol Ng was employed at Aon Hewitt, where she held various positions including Customer Service Product Strategy Leader, Customer Service Domain Consultant, and Quality Improvement Manager. She also worked at HMX Tailored as VP of Customer Care for 9 months and spent 12 years at Hewitt Associates as a Domain Leader.
Achievements
Carol Ng has a commendable career history with several leadership roles. At Alight Solutions, she focuses on enhancing the Salesforce Service Cloud's features and functionality. Her career also includes prominent positions in customer service and quality management at Aon Hewitt and Hewitt Associates.