Cesar Amezquita
About Cesar Amezquita
Cesar Amezquita is the Customer Service Team Manager at Alight Solutions in Orlando, Florida, with a background in customer care and legislative assistance.
Company
Cesar Amezquita is currently working at Alight Solutions in Orlando, Florida, United States. Alight Solutions is a provider of high-value human capital and business solutions that serve organizations to maximize their human resources and financial investments.
Title
Cesar Amezquita holds the position of Customer Service Team Manager at Alight Solutions. In this role, he is responsible for managing a team of customer service representatives, overseeing their performance, and ensuring high levels of customer satisfaction.
Education and Expertise
Cesar Amezquita has an educational background in Accounting and Business Administration. He achieved a Master of Business Administration (MBA) from Inter American University of Puerto Rico, San German Campus, completed in 2023. Additionally, he earned a Bachelor of Business Administration (BBA) from Inter American University of Puerto Rico-Guayama, completed in 2020.
Background
Before becoming a Customer Service Team Manager, Cesar Amezquita worked as a Senior Customer Care Representative at Alight Solutions from 2014 to 2017 in San Juan, Puerto Rico. He also served as Special Assistant to the Representative at the Puerto Rico House of Representatives from 2009 to 2012 in San Juan, Puerto Rico.
Achievements
Cesar Amezquita has implemented a new process to ensure that customer satisfaction surveys are correctly generated, improved procedures for customers requesting retirement funds via the 'Hardship Withdrawal' process, and officiates monthly coaching meetings to discuss past associate performance and share best practices. He also joined Operation department leaders in initiatives to streamline processes to reduce customer effort and turnaround time for requests.