Cheryl Buchanan
About Cheryl Buchanan
Cheryl Buchanan is a Senior Customer Care Client Leader at Alight Solutions in Orlando, Florida, with over 25 years of experience in customer service management.
Current Positions
Cheryl Buchanan holds the position of Senior Customer Care Client Leader at Alight Solutions, based in Orlando, Florida, United States. Additionally, she serves as a Senior Customer Service Group Manager at Aon. In her current roles, Cheryl is responsible for overseeing client care operations and ensuring that service standards are met and exceeded.
Professional Background
Cheryl Buchanan has a significant career in customer service management, beginning her journey at GE Capital where she worked as a Customer Service Manager from 1985 to 1998. Her extensive experience includes working with varied teams and providing high-level customer support. Over the years, she has developed a robust understanding of the customer service industry.
Customer Service Expertise
With over 25 years of experience in customer service management, Cheryl Buchanan has garnered extensive expertise in managing customer service teams. Her long tenure in the industry has equipped her with a deep knowledge of service delivery and client management strategies, making her an asset to any organization she is part of.
Long-Term Association with Current Company
Cheryl Buchanan has been a valuable member of her current company since December 1998. Throughout her long-term association, she has consistently played a crucial role in enhancing the company's customer service operations and maintaining high standards of client care.