Claudia Taber
About Claudia Taber
Claudia Taber is the Vice President of Medicare Customer Experience & Compliance at Alight Solutions, with extensive experience in contact center outsourcing within the health insurance sector.
Company
Claudia Taber is currently working at Alight Solutions, serving as the Vice President of Medicare Customer Experience & Compliance | Retiree Solutions. Located in Orlando, Florida, she brings her expertise and leadership to this role, focusing on enhancing customer experiences and ensuring compliance in the Medicare sector.
Title
Claudia Taber holds the position of Vice President, Medicare Customer Experience & Compliance | Retiree Solutions at Alight Solutions. In this role, she oversees product, marketing, and compliance operations, aiming to improve the Medicare customer experience.
Work History
Claudia has extensive experience in the health insurance sector. Previously, she spent a year at Aon as the Member Services and Compliance Operations Leader and ten months as the Director, Client and Carrier Engagement Aon OneSource. She also was the Director, New Market Delivery at Aon for three years. Prior to Aon, she worked at OPTUM for a year as Director, Client Management and at Connextions for nine years, holding roles such as Director, Client Services and Operations Manager.
Education and Expertise
Claudia Taber studied at Dr. Phillips High School and later attended Valencia College, where she earned a Technical Certificate in Business Specialist. She has extensive expertise in contact center outsourcing within the health insurance sector, specializing in performance improvement, operations management, and Customer Relationship Management (CRM).
Specializations
Claudia specializes in performance improvement, operations management, and Customer Relationship Management (CRM). She has a strong background in coaching and call center development, along with a demonstrated history in health insurance sales, retention, and member services. Her role involves leading product, marketing, and compliance operations to enhance customer experiences at Alight Solutions.