Colleen Hutchings Ma
About Colleen Hutchings Ma
Colleen Hutchings Ma is the Vice President, Leave Solutions Head of Claim Operations at Alight Solutions in the United States.
Title and Current Role
Colleen Hutchings Ma holds the position of Vice President, Leave Solutions Head Of Claim Operations at Alight Solutions in the United States.
Professional Experience at Alight Solutions
Colleen Hutchings Ma has an extensive career at Alight Solutions. She is currently serving as Vice President, Leave Solutions Head Of Claim Operations. Previously, she was the Vice President of Canadian Operations from 2017 to 2018.
Previous Roles at ReedGroup, a Guardian® Company
Colleen Hutchings Ma worked at ReedGroup, a Guardian® Company, in diverse capacities. She served as Vice President of Operations and Client Services from 2018 to 2020 in Denver, CO, Orlando, FL, and Bethlehem, PA. Additionally, she was the Vice President of Canadian Operations from 2017 to 2018, a role based out of Toronto, ON, Montreal, QC, and Vancouver, BC.
Roles in Health and Financial Services
Colleen Hutchings Ma's career includes roles such as Director of Health Networks at League Inc. in Canada/US from 2016 to 2017. She held National Director positions in Organizational Health at Sun Life Financial from 2014 to 2016 and Morneau Shepell Ltd. from 2009 to 2013. Earlier, she had supervisory roles at Manulife Financial in Calgary from 2004 to 2009.
Educational Background
Colleen Hutchings Ma obtained her Master's degree in Disability Management from the University of Northern British Columbia (UNBC) from 2004 to 2011. She also earned a Bachelor's degree in Exercise Physiology from the University of New Brunswick between 1994 and 1998.
Strategic Achievements in Operations
Throughout her career, Colleen Hutchings Ma has implemented a comprehensive Business Continuity Plan, achieving a 5% reduction in staff attrition in her first year. She developed inventory management strategies and maintained high client satisfaction scores during the pandemic, collaborating with key stakeholders to renew multiple Fortune 100 business agreements.