Courtney Cartier
About Courtney Cartier
Courtney Cartier is a Team Leader II, Director at Alight Solutions and Benefits Service Manager at Aon Hewitt, with a background in client management and team leadership.
Company
Courtney Cartier currently holds the position of Team Leader II, Director at Alight Solutions. The role builds on her prior experience within the same organization as a Senior Client Manager II, where she served from 2017 to 2019. Courtney also brings her expertise to Aon Hewitt, working as a Benefits Service Manager. Her varied career path also includes significant tenures at Mercer.
Title
Courtney Cartier is currently a Team Leader II, Director at Alight Solutions. Her professional journey has seen her take on multiple positions with increasing responsibility, demonstrating her capability in team leadership and client service management.
Education and Expertise
Courtney Cartier has a strong educational background, holding a Bachelor's degree in Business Management with a concentration in Human Resource Management from Rhode Island College, where she studied from 2005 to 2008. She also earned an Associate's Degree in Entrepreneurship/Entrepreneurial Studies from Johnson and Wales University, where she studied from 2003 to 2005. This formal education has equipped her with the knowledge and skills that have underpinned her professional success.
Background
Courtney Cartier has a rich background in client service and team leadership. At Mercer, she held various roles, beginning as a Call Center Representative from 2005 to 2007 and advancing to Call Center Supervisor, Client Service Analyst II, and eventually Senior Client Service Team Leader before departing in 2014. Her experience spans over a decade in managing teams and client relationships.
Achievements
Throughout her career, Courtney Cartier has excelled in developing high-performance workplace cultures and fostering positive team relationships. She is known for her ability to identify process gaps and operational weaknesses, aligning strategies for improved performance. Recognized as a leader and coach, she enhances team productivity and morale and has built strong client partnerships through proactive and personalized consulting.