Courtney Michelle Housewright
About Courtney Michelle Housewright
Courtney Michelle Housewright is a Quality Customer Experience Specialist at Alight Solutions in Lincolnshire, Illinois, with over 16 years of experience in customer experience and quality assurance.
Current Role at Alight Solutions
Courtney Michelle Housewright currently serves as a Quality Customer Experience Specialist at Alight Solutions in Lincolnshire, Illinois, United States. She has held this position since 2017, bringing with her extensive expertise in quality assurance and customer service. Her role involves evaluating verbal and written customer interactions to ensure the highest standards of service are maintained.
Previous Experience at Aon
Courtney Housewright worked at Aon as a Quality Customer Experience Specialist for ten years from 2007 to 2017. During her tenure at Aon in London, Greater London, United Kingdom, she developed substantial skills in customer experience and quality assurance. Her responsibilities included coaching agents to improve their customer service skills and ensuring superior service quality through detailed evaluations.
Educational Background
Courtney Michelle Housewright attended Timber Creek High School from 2001 to 2005. Following high school, she enrolled at Valencia College to further her education. Her academic journey provided a foundation that has been instrumental in her career in customer experience and quality assurance.
Professional Expertise
With over 16 years of experience in customer experience and quality assurance, Courtney Housewright specializes in evaluating both verbal and written customer interactions. She has a strong background in coaching agents to refine their customer service skills, ensuring that her team consistently delivers superior service. Her expertise spans across two major firms, Aon and Alight Solutions, where she has held critical roles aimed at enhancing customer satisfaction.
Career Beginnings
Courtney Michelle Housewright began her career in customer experience at Aon, a role that marked the start of her journey in the field. Her early work at Aon in London equipped her with essential skills and set the stage for her future contributions to the industry. Her initial role involved significant responsibilities that laid the groundwork for her continued success in customer experience and quality assurance.