Crystal Gotoy
About Crystal Gotoy
Crystal Gotoy is a Customer Care Representative II at Alight Solutions in Lincolnshire, Illinois, with over seven years of experience. She holds a Bachelor's degree in Communication Studies from Eastern Illinois University and has a background in customer service and management.
Current Role at Alight Solutions
Crystal Gotoy currently holds the position of Customer Care Representative II at Alight Solutions, based in Lincolnshire, Illinois, United States. She has been with the company since March 2016, accumulating over seven years of experience. In this role, she is known for her unwavering commitment to resolving complex issues employing innovative and tactful strategies. Her strong skills in time management and prioritization significantly contribute to her professional efficacy.
Past Professional Experience
Before joining Alight Solutions, Crystal Gotoy held several positions that contributed to her professional development. She completed a Manager Intern Trainee program at Sherwin Williams in Cleveland, Ohio, for two months in 2014. Earlier in her career, she worked at Darden as a Server and Key Employee from 2010 to 2015 in Orlando, Florida, gaining five years of customer service experience. Additionally, she was a student at Eastern Illinois University from 2012 to 2014.
Educational Background
Crystal Gotoy pursued higher education at Eastern Illinois University, where she studied Communication Studies. She earned a Bachelor of Arts degree from 2012 to 2014. This educational foundation provided her with essential communication skills that have been instrumental in her professional roles.
Skills and Attributes
Crystal Gotoy is recognized for her strong skill set in time management and prioritization, as well as her ability to establish rapport with clients and exceed their expectations. Her adaptable and team-oriented approach, coupled with her strong attention to detail, has consistently driven her professional success. These attributes enable her to handle responsibilities effectively and contribute positively to her team at Alight Solutions.