Crystal Sutton
About Crystal Sutton
Crystal Sutton is an Advocacy Quality Coach at Alight Solutions and a Supervisor of Patient Accounts at Miramed Revenue Group, with a diverse background in insurance, customer service, hospitality, healthcare, and collections.
Current Roles
Crystal Sutton is currently working at Alight Solutions as an Advocacy Quality Coach. Additionally, she is a Supervisor Patient Accounts at Miramed Revenue Group. In her role at Alight Solutions, she is responsible for routinely reviewing customer interactions and system documentation to evaluate representatives against premier customer experience methodologies. At Miramed Revenue Group, she supervises patient accounts, ensuring the highest levels of service and accuracy.
Past Experience
Crystal Sutton worked at Aon as a Senior Benefits Specialist from 2015 to 2018. During her three years at the company in Lincolnshire, Illinois, she gained extensive experience in insurance, customer service, healthcare, and collections. Her role focused on problem resolution, data analysis, communication, and client satisfaction, building a foundation for her current positions.
Educational Background
Crystal Sutton holds multiple degrees. She completed her Associate of Arts (A.A.) at Triton College in December 2012, where she studied from 2005 to 2012. She furthered her education at Robert Morris University - Illinois, achieving a Master of Business Administration (MBA), Master's, Bachelor's, and Bachelor of Business Administration (BBA) from 2013 to 2015. She was also enrolled in the Dual Degree program at Robert Morris University.
Skills and Expertise
Crystal Sutton has a diverse background that includes expertise in insurance, customer service, hospitality, healthcare, and collections. Her skill set is focused on problem resolution, data analysis, communication, and client satisfaction. She collaborates with business group leaders to prepare for client call calibrations, calibrates department-wide quality results, identifies trends, and provides targeted ongoing training. She also creates and administers assessments to gauge the absorption of new methodology and process training.
Quality Calibration and Training
Crystal Sutton excels in calibrating department-wide quality results to identify trends and uses these trends to develop targeted ongoing training programs. She collaborates with business group leaders to prepare for client call calibrations and creates detailed assessments to evaluate the assimilation of new methodologies. She packages feedback into digestible templates to assist managers in forming personalized action plans for closing performance gaps.