Crystal (Ward) Sturdivant, Pmp
About Crystal (Ward) Sturdivant, Pmp
Crystal (Ward) Sturdivant, PMP, is a Senior Customer Service Client Manager at Alight Solutions in Winston Salem, with a background in client management and benefits administration.
Company
Crystal Sturdivant is currently working at Alight Solutions as a Senior Customer Service Client Manager. She also holds a position at Aon Consulting in client management. At Alight Solutions, she operates primarily out of Winston Salem, United States.
Title
Crystal holds the role of Senior Customer Service Client Manager at Alight Solutions. She is responsible for managing a team of Customer Service Client Specialists who provide support for Health and Welfare, Pension, and 401k benefits.
Education and Expertise
Crystal Sturdivant studied at UNC Charlotte Belk College of Business, where she earned a Bachelor of Science (BS) in Business Administration, Management and Operations from 1998 to 2002. Her academic background laid a solid foundation for her career in client management and customer service.
Background
Before her current tenure at Alight Solutions, Crystal worked at Aon Consulting as a Benefits Administrator from 2005 to 2008. Her extensive experience in client management roles, coupled with her responsibilities in managing customer service teams, underscores her expertise in the field.
Roles and Responsibilities
In her role as Senior Customer Service Client Manager, Crystal develops and executes plans aimed at improving customer satisfaction and overall quality, focusing on offshore and off phone processes. She represents the Customer Service perspective, influencing decisions by integrating with various domains, clients, and shared services. Additionally, she supports new client implementations, drives existing client change orders, and acts as an escalation point for individual customer issues. She also shares client knowledge and needs with the Customer Service team and develops a knowledge/content management strategy with accountability for Customer Service Desktop tools.