Daniel Parra Burns
About Daniel Parra Burns
Daniel Parra Burns is a Customer Care Senior Client Manager II at Alight Solutions with extensive experience in managing customer care teams and client relationships in the outsourcing/offshoring industry.
Company
Daniel Parra Burns is currently employed at Alight Solutions. He serves as a Customer Care Senior Client Manager II in a virtual setting. Alight Solutions operates in the outsourcing and offshoring industry, providing a range of services related to employee benefits, payroll, and HR services.
Title
Daniel Parra Burns holds the position of Customer Care Senior Client Manager II at Alight Solutions. His role involves managing client relationships and overseeing customer care teams, leveraging his extensive background in these areas.
Education and Expertise
Daniel Parra Burns attended Oakton Community College, where he studied Criminal Justice/Police Science and earned an Associate's degree. He later obtained a Bachelor of Arts in Criminal Justice and Corrections from the University of Illinois Chicago. His specialization includes Deferred Compensation, Defined Benefits, and Health & Wellness. Additionally, Daniel is experienced in Conflict Resolution, Client Consulting, Career Development, and Employee Recognition.
Background
Daniel Parra Burns has a rich history in customer service and management. Before his current role, he worked at Alight Solutions in various capacities including Customer Care Client Manager and Customer Care Team Manager. His career also includes significant tenure at Aon Hewitt as a Customer Service Team Manager and Customer Service Client Specialist. Earlier, he was a Senior Customer Service Representative at Hewitt Associates, and he began his career as an Assistant Manager at Abt Electronics and as a Lead Project Manager at the Illinois Coalition for Immigrant and Refugee Rights.
Achievements
In his professional journey, Daniel Parra Burns has been recognized for his leadership and managerial skills. He currently serves as the Annual Enrollment Location Leader at Alight Solutions. His extensive experience includes working both nationally and internationally in the outsourcing and offshoring industry. Daniel’s skills in Career Development and Employee Recognition highlight his commitment to fostering growth and acknowledging talent within his teams.