Daniele D.
About Daniele D.
Daniele D. is a Defined Contribution Client Manager at Alight Solutions with extensive experience in quality assurance and benefits operations.
Title
Daniele D. is currently a Defined Contribution Client Manager at Alight Solutions. She has been in this role since June 2018, managing client projects related to defined contribution plans.
Current Company
At Alight Solutions, Daniele D. coordinates with internal and external stakeholders, including Payroll and HR departments, across multiple geographic locations. Her responsibilities include identifying trends using Google Analytics for strategic process improvements and resolving customer escalations by identifying root causes and coordinating resolutions. She also provides requirements, testing considerations, and conducts final acceptance testing for all projects.
Past Roles and Experience
Before her current role, Daniele D. worked at Kronos Incorporated, first as a Quality Assurance Engineer from 2014 to 2017 and then as a Quality Assurance Manager from 2008 to 2014, both positions based in Lake Mary, Florida. She also worked at Stromberg as a Quality Assurance Analyst from 2006 to 2008. Earlier in her career, Daniele D. held multiple roles at Aon Hewitt, including Benefits Operations Manager, Quality Assurance, and Customer Service Associate in Orlando, Florida.
Education and Expertise
Daniele D. holds a Bachelor of Arts in Business Administration and Management from the University of Florida's Warrington College of Business. Her academic background complements her extensive professional experience in quality assurance, benefits management, and defined contribution client management.