David Dunne
About David Dunne
David Dunne is the Director of Customer Success at Alight Solutions in Sydney, Australia, with a background in HR Transformation and Organisational Design.
Current Role at Alight Solutions
David Dunne is currently serving as the Director, Customer Success | HR Transformation | Organisational Design | Shared Services at Alight Solutions in Sydney, New South Wales, Australia. In this role, he has led a team of Solution Architects, Project Managers, and Account Managers, ensuring a uniformly positive and value-adding experience for customers. He has established the first Customer Success function focused on the entire customer journey. His strategic management and proactive approach have resulted in impressive metrics such as a 90%+ customer conversion rate from cloud deployment services to ongoing AMS services and an increase in the Net Promoter Score (NPS) by 20% year-over-year.
Previous Experience at Salmat
From 2012 to 2018, David Dunne worked at Salmat as the Head of People & Finance Systems | Shared Services | Transformation | M&A in Sydney, Australia. Over his six-year tenure, he gained extensive experience in leading transformation initiatives and shared services. His role at Salmat involved managing complex systems and processes, underscoring his expertise in driving organizational success through strategic transformation and efficient service delivery.
Career at Screen Australia
Between 2010 and 2012, David Dunne served as the HR Manager at Screen Australia in Sydney, Australia. In this position, he provided executive coaching to the CEO and Executive Team, contributing significantly to business transformation efforts within the organization. His role highlighted his capabilities in HR management and executive coaching, supporting the leadership team in achieving strategic goals and enhancing overall organizational performance.
Educational Background
David Dunne has a diverse educational background that underscores his expertise in business, coaching, and human resources. He holds a Bachelor of Business Studies in Marketing from Dundalk Institute of Technology. Further enhancing his qualifications, he achieved an ICCP Executive Certificate in Coaching from the University of Sydney and a Certificate in Personnel Practice from Technological University Dublin. This educational foundation has equipped him with the skills and knowledge essential for his leadership roles in HR transformation and organizational design.
Achievements at Alight Solutions
During his tenure at Alight Solutions, David Dunne has garnered several notable achievements. Selected by the Alight Executive team for the prestigious Alight LeadingEDGE Leadership program for high potential colleagues, he contributed to portfolio growth of 50% due to best-in-class delivery. Additionally, he maintained a customer retention rate of over 90% and established the first Customer Success function at the company. These accomplishments reflect his strategic approach and effectiveness in driving customer-centric initiatives and organizational success.