David Luna
About David Luna
David Luna is a Customer Care Ongoing Delivery Analyst at Alight Solutions with over 9 years of experience at the company. He has a strong background in human resources and customer service, supported by a master's degree from Albizu University and a bachelor's degree from the University of Puerto Rico - Cayey.
Current Position at Alight Solutions
David Luna currently holds the position of Customer Care Ongoing Delivery Analyst at Alight Solutions. He has been with Alight Solutions for over 9 years, bringing a wealth of experience and expertise to his role. His responsibilities likely involve addressing customer care needs and ensuring the ongoing delivery of services meets client expectations.
Previous Experience at Aon
Before joining Alight Solutions, David Luna worked at Aon as a CSA from 2010 to 2014. During his 4-year tenure at Aon, he gained valuable experience in customer service and support, which has contributed to his current role as a Customer Care Ongoing Delivery Analyst.
Human Resources Roles
David Luna has held positions as a Human Resources Generalist at both Claro and Eli Lilly and Company in 2008. Although his tenure at these companies was brief, these roles provided him with insights into human resources functions and responsibilities. His experience in HR likely complements his current work in customer care and ongoing delivery.
Education Background
David Luna has a robust educational background, having earned a master's degree from Albizu University - Miami Campus, where he studied from 2006 to 2009. He also holds a bachelor's degree from the University of Puerto Rico - Cayey, completed between 2001 and 2005. His foundational education was obtained at Saint Mary's School, where he studied from 1988 to 2001.
Early Career at Citi
David Luna began his career at Citi as a Wire Room Specialist from 2005 to 2006. In this role, which lasted 7 months, he gained early professional experience that helped shape his career trajectory. The skills acquired in this position likely laid the groundwork for his future roles in customer care and human resources.