Debbie Mcquaid
About Debbie Mcquaid
Debbie Mcquaid is the CS Performance Improvement Manager and Performance Team Leader at Alight Solutions in The Woodlands, Texas, with over 19 years of experience at the company.
Current Role at Alight Solutions
Debbie Mcquaid currently holds dual roles at Alight Solutions in The Woodlands, Texas, United States. She serves as the CS Performance Improvement Manager and also leads the performance team. In her capacity as CS Performance Improvement Manager, Debbie focuses on enhancing customer service processes and outcomes. Meanwhile, as a performance team leader, she is instrumental in guiding and mentoring her team to achieve set targets and performance metrics.
Career at Alight Solutions
Debbie Mcquaid has been with Alight Solutions for over 19 years, having started with the company in July 2004. Over her tenure, she has taken on various roles that have contributed to her expertise in customer service and performance management. Her long-standing service with Alight has positioned her as a seasoned professional with deep insights into the company's operational frameworks and client service strategies.
Previous Experience at Century Casino Calgary
Prior to her tenure at Alight Solutions, Debbie Mcquaid worked at Century Casino Calgary as an Investor Relations Administrator from 2001 to 2003. During her two years at the casino, located in Cripple Creek, Colorado, United States, Debbie honed her skills in investor relations and gained valuable experience in the casino and entertainment industry. This role provided her with a foundation in administrative functions and stakeholder communications.
Role at Aon
Debbie Mcquaid also has experience working at Aon, where she served as a Customer Service Team Manager. In this role, she developed a background in customer service and team management, managing day-to-day operations, resolving client issues, and ensuring high standards of client support. Her role at Aon contributed to her comprehensive understanding of customer-focused service delivery and team leadership.