Debbie Riley
About Debbie Riley
Debbie Riley is the Customer Satisfaction Survey Program Leader at Alight Solutions, with over two decades of experience in customer satisfaction and service.
Title and Role at Alight Solutions
Debbie Riley currently holds the title of Customer Satisfaction Survey Program Leader at Alight Solutions. She has been leading the program since June 2017, bringing her extensive experience in customer satisfaction and service to the company. Her role focuses on overseeing the customer satisfaction surveys, ensuring the collection and analysis of customer feedback to enhance service delivery.
Professional Experience at Aon
Debbie Riley spent 19 years at Aon in Lincolnshire, IL, where she took on roles in both Customer Satisfaction Survey Program Leadership and Customer Service. From 1998 to 2017, she led initiatives to measure and improve customer satisfaction, demonstrating a long-term commitment to understanding and meeting customer needs. Her tenure at Aon solidified her expertise in the customer service domain.
Transition to Alight Solutions in 2017
In June 2017, Debbie Riley transitioned from Aon to Alight Solutions, retaining her focus on customer satisfaction surveys. At Alight Solutions, she continues to apply her skills in understanding and improving client experiences. This transition marked a continuation of her two-decade-long commitment to enhancing customer service through detailed feedback analysis and program leadership.
Experience in Customer Satisfaction and Service
Debbie Riley has over 20 years of experience in customer satisfaction and service. This extensive background includes significant tenures at both Aon and Alight Solutions, where she has specialized in leading customer satisfaction survey programs. Her work helps organizations gather valuable customer insights that inform service improvements and business strategies.
Based in Round Lake, Illinois
Debbie Riley is based in Round Lake, Illinois. Through her professional roles at both Aon and Alight Solutions, she has contributed to the local community by enhancing customer service standards and ensuring clients' needs are met. Her presence in the area underscores a commitment to improving the customer experience.