Donna Aikman
About Donna Aikman
Donna Aikman is a Benefits Specialist II at Alight Solutions in The Woodlands, Texas, with extensive experience in customer service and retail management.
Current Position at Alight Solutions
Donna Aikman is currently employed at Alight Solutions in The Woodlands, Texas. She holds the title of Benefits Specialist II and Life Benefits Specialist. In addition, she serves as a Senior Customer Service Representative specializing in OFS, BI, LBS, and Payroll. Her work at Alight Solutions involves handling various customer service and benefits-related tasks.
Past Experience in Customer Service and Management
Donna Aikman has a strong background in customer service and management, having worked at multiple organizations before her current role at Alight Solutions. She served as a Customer Service Representative at Randstad from 2014 to 2015 in The Woodlands. Earlier, she held the position of General Manager at Ella Services, Inc dba Spring Shell from 2008 to 2012, and at TravelCenters of America as an Assistant General Manager from 2007 to 2008. From 1991 to 2006, she managed Louetta Shell - Ella Services Inc as General Manager.
Educational Background
Donna Aikman completed her high school education at Livermore Falls High School. She also attended McCullough, where she furthered her studies. Her educational background has provided a foundation for her extensive career in customer service and management.
Skills in Business Process Improvement
Donna Aikman has implemented various business process improvements aimed at streamlining operations, reducing cycle times, and enhancing quality and accuracy in retail operations management. Her approach has resulted in more efficient workflows and better quality control within the organizations she has managed.
Vendor and Financial Management Expertise
Donna's expertise extends to managing vendor relationships, which includes negotiating prices, ensuring contract compliance for delivery timing and quantity, and reconciling invoices. She also handled financial reporting and analysis for CEOs, identifying both risks and opportunities to improve the business's financial health.